You need to change the printer's colour mode when switching between the White or Metallic Silver ink cartridges (SC-S80600). It takes approximately one hour to change colour modes. You need a cleaning cartridge when switching between the White and… more »

Problem When the print-head comes into contact with the media being printed. This appears as smeared ink in a particular spot on the print. Causes If the head height (or platen gap) is not set properly to accommodate thicker media, this could cause a… more »

Cause Paper is wound around the fusing roller. J3102 occurs 4 times in a row. Resolution Make sure no paper is stuck in the top part of the fuser. This is to prevent accidental reset of the code and causing additional damage to the machine. To reset a… more »

Power the machine OFF from the main switch leaving the sub switch ON. Turn main power switch ON while pressing the Utility/Counter key. Keep holding it till the comes up in Service mode. -02 Select process adj -02 Select drum peculiarity -04 Select… more »

Cause Can not connect the Command Workstation to the RIP Resolution Power off the printer by opening the front door and turn off the main switch. Power off Fiery RIP by holding the green light button on the RIP. Leave both off for 5 minutes, power the… more »

Cause Toner Density Low (C-2451 - Yellow, C-2542 Magenta, C-2453 - Cyan, C-2454 Black) Resolution Step 1. Power the machine OFF from the main switch leaving the sub switch ON. Turn main power switch ON while pressing the Utility/Counter key. Keep… more »

See image below showing the panel to remove, take out the old filter box and put in the new one, then reset the counter as below... Power the machine OFF from the main switch leaving the sub switch ON. Turn main power switch ON while pressing the… more »

# Cause The gate home sensor does not turn on # Resolution Remove paper stuck in the finisher 2. Also clean the entrance sensor as image... 3. Check that the tension spring is in place as per the below image... more »

C-2811 Yellow C-2812 Magenta C-2813 Cyan C-2814 Black Cause The proper value cannot be figured out within the specified time by the correction of the patch density correction/Y. Alternatively, the proper value of the developing DC output is 0 or lower.… more »

Toner Density Revert Power the machine OFF from the main switch leaving the sub switch ON. Turn main power switch ON while pressing the Utility/Counter key. Keep holding it till the comes up in Service mode. Select process adj Select drum peculiarity… more »

Cause Toner mixture fault (C-2455 Yellow, C-2456 Magenta, C-2457 Cyan, C-2458 Black) Resolution Power the machine OFF from the main switch leaving the sub switch ON. Turn main power switch ON while pressing the Utility/Counter key. Keep holding it till… more »

Cause: Media Settings Blinking Resolution: Check for windows updates by clicking in the "Type Here to Search" box "Windows Update" Download and install any updates Restart the PC more »

If you receive this message on your Epson SCS-40600 or SC-80600 then Select the maintenance button ( under power button - 3rd button on right ) Scroll down to Replace Parts Using your maintenance kit ( if you don't have one then you need to order one )… more »

Problem Toner is not fusing to the paper/board or rubbing off the sheet Solution Select Menu on the Printer Scroll down to "Tray Configuration" select OK Select tray that you are feeding from select OK Set "Media Type" to Plain Set… more »

Cause Error in fuser swing arm function Resolution First thing to do is to restart machine by powering off main switch leaving for a minute to sit and restart. Machine reinitialisation may clear this error and you can work away If a machine reboot does… more »

Click here to view common print quality issues: Troubleshooting more »

Step 1. Step 2. Power the machine OFF from the main switch leaving the sub switch ON. Turn main power switch ON while pressing the Utility/Counter key. Keep holding it till the comes up in Service mode. -02 process adjustment -02 drum peculiarity -06… more »

Power the machine OFF from the main switch leaving the sub switch ON. Turn main power switch ON while pressing the Utility/Counter key. Keep holding it till the comes up in Service mode. 04 - Counter / Data 03 - Parts Counter 01 - Special Parts 03 -… more »