Intermediate transfer belt wrap abnormality Cause: When J-3102 or J-3104 occurs, the fusing loop sensor (PS23) never becomes active within the detection period. Resolution Make sure no paper is stuck in the top part of the fuser. This is to prevent… more »

Cause Mottled print on black on dark solids Resolution Uncoated Fix more »

See images of holding plate and the two screws to remove to take the plate off. more »

Solution Check the connectors on the fuser as per this image. more »

Fault Motor abnormality Resolution To clear C-3102 on the 1060/2060/3070 you need turn fuser using the M5 as below, clockwise so that the bottom lower roller turns one full rotation and then power the machine back on. more »

As per the image below turn the white cog so that the lower transfer roller moves up and all the way back down to its home position. more »

Resolution As per the image below please make sure that the cover is securely closed and screwed in. There is a sensor behind the cover and if it is loose then it can cause C-4726 more »

See the image showing the fuser separation claws, they might have a build up of toner on them or maybe one is not sitting correctly. Their job is to sit on the lower fusing roller so if proud they will catch the paper. more »

Click here to watch the video more »

Cause Toner Density Low (C-2451 - Yellow, C-2542 Magenta, C-2453 - Cyan, C-2454 Black) Resolution Power the machine OFF from the main switch leaving the sub switch ON. Turn main power switch ON while pressing the Utility/Counter key. Keep holding it… more »

Cause C-2821 C-2822 C-2823 C-2824 (Dot diameter correction abnormality) Resolution Power the machine OFF from the main switch leaving the sub switch ON. Turn main power switch ON while pressing the Utility/Counter key. Keep holding it till the comes up… more »

Cause Colour registration sensor (C-4661 - Yellow, C-4662 Magenta, C-4663 - Cyan, C-4664 Black) Resolution Step 1. Step 2. Power the machine OFF from the main switch leaving the sub switch ON. Turn main power switch ON while pressing the Utility/Counter… more »

Cause Colour regustration sensor C-4522 Resolution Step 1. Step 2. Power the machine OFF from the main switch leaving the sub switch ON. Turn main power switch ON while pressing the Utility/Counter key. Keep holding it till the comes up in Service mode.… more »

Cause Colour Registration Error - (C-4631 Yellow, C-4632 Magenta, C-4633 Cyan, C-4634 Black) Resolution Power the machine OFF from the main switch leaving the sub switch ON. Turn main power switch ON while pressing the Utility/Counter key. Keep holding… more »

Cause Colour regustration sensor (C-4641 - Yellow, C-4642 Magenta, C-4643 - Cyan, C-4644 Black) Resolution #### ( On the 1060 and above please make sure toner reduction on the paper tray is turned off) more »

Cause Paper is wound around the fusing roller. J3102 occurs 4 times in a row. Resolution Make sure no paper is stuck in the top part of the fuser. This is to prevent accidental reset of the code and causing additional damage to the machine. To reset a… more »

Power the machine OFF from the main switch leaving the sub switch ON. Turn main power switch ON while pressing the Utility/Counter key. Keep holding it till the comes up in Service mode. -02 Select process adj -02 Select drum peculiarity -04 Select… more »

C-2811 Yellow C-2812 Magenta C-2813 Cyan C-2814 Black Cause The proper value cannot be figured out within the specified time by the correction of the patch density correction/Y. Alternatively, the proper value of the developing DC output is 0 or lower.… more »

Cause Toner mixture fault (C-2455 Yellow, C-2456 Magenta, C-2457 Cyan, C-2458 Black) Resolution Power the machine OFF from the main switch leaving the sub switch ON. Turn main power switch ON while pressing the Utility/Counter key. Keep holding it till… more »

Cause Error in fuser swing arm function Resolution First thing to do is to restart machine by powering off main switch leaving for a minute to sit and restart. Machine reinitialisation may clear this error and you can work away If a machine reboot does… more »

Cause High voltage unit/2 abnormality Resolution 1.) Ensure that the process adjustments for the paper tray that you are feeding from is reset back to default 2.) Check the connector on the dischage unit is tightly connected, tighten with a pliers. more »

Cause Main body: Motor abnormality Resolution Rotate the bottom fusing roller either by turning the circular handle or remove the back cover and turn the motor by hand. more »

Cause Continuous error code J-7302 while printing booklets Solution Either some paper is stuck in the booklet maker or the entrance sensor has popped out of its housing. If there is no paper please view the video to see the location of the sensor and… more »

Cause Colour regustration sensor (C-4631 - Yellow, C-4632 Magenta, C-4633 - Cyan, C-4634 Black) Resolution more »

Cause 1st transfer belt abnormality Resolution Clean contacts on back of transfer belt section. Clean process unit, run gamma auto adj and color registration adj. more »

Cause Staple finisher main tray failure Resolution Adjust finisher centre stopper position, ie move it forward. more »