helpdesk

For the below issue follow these steps.. Go to Paper Settings on Main Screen Select Adjustments Button Select ImageBlur 1st (if happening on the 2nd side then select ImageBlur 2nd) Set to +2 more »

Open the main door as per image and then put your finger into the cut out as per the images below and flick the latch inside to open the tray more »

Remove the 2 screws as shown in the pictures below more »

Change these settings from Tray you are printing from and then Process Adj/Expert Adj Lead Edge to +10 Second Transfer Pressure to Normal Feed Correction Level to -1 more »

From utilities button Select Administrator (01) System Settings (05) Expert Adjustment (07) Quality Adjustment (04) Custom Screen more »

Cause Toner drops onto sheets Resolution Remove the cleaning blade and check the corners of the spill sheet as per images below to make sure the sheet it not tucked in as per last image more »

The Tray Alignment feature shifts and rotates content on the page to correct misalignment problems caused by the imperfections of the paper tray. The correction produces even margins which are ideal for registration on duplex (2-sided) printing. In the… more »

Go to Tray Settings Choose the tray that you are printing from Choose change settings A. Set the paper type to Fine B. Set the paper weight to 62-74g/m2 Select with the 'Process Adjustment' or 'Expert Adjustments' button Go to the next page and set the… more »

Intermediate transfer belt wrap abnormality Cause: When J-3102 or J-3104 occurs, the fusing loop sensor (PS23) never becomes active within the detection period. Resolution Make sure no paper is stuck in the top part of the fuser. This is to prevent… more »

Select adjustments at the bottom of the printer screen Select Execute Adjust Operation Select Gamma Automatic Adj. Color Regist. Auto Adj. Toner Refresh Mode Belt Refresh Mode more »

Go to Tray Settings Choose the tray that you are printing from Choose change settings Select with the 'Process Adjustment' or 'Expert Adjustments' button Select the 'Reset' button on the right and confirm Exit back out to print screen more »

See the image showing the fuser separation claws, they might have a build up of toner on them or maybe one is not sitting correctly. Their job is to sit on the lower fusing roller so if proud they will catch the paper. more »

25 sheets: 50 g/m2 to 61 g/m2 20 sheets: 62 g/m2 to 80 g/m2 16 sheets: 81 g/m2 to 91 g/m2 5 sheets: 92 g/m2 to 216 g/m2 Paper weight of 217 g/m2 / Bond or more is only available for cover sheets, and a sheet is counted as 5 sheets. more »

To combat paper curl make the following adjustments. If printing one side only try delivering face down rather than face up. Change the output curl adjust, Adjustments on the main screen, Machine Adjust, Finisher Adjust, Output Curl Adjust and select… more »

Power the machine OFF from the main switch leaving the sub switch ON. Turn main power switch ON while pressing the Utility/Counter key. Keep holding it till the comes up in Service mode. -01 Machine Adjustment -01 Printer Adjustment -10 Colour… more »