helpdesk

Make sure that the IMS cover is clean, see image below. To move the head to the maintenance bay so that you can check do the following. Press the Maintenance button on the printer Go to Head Maintenance Go to Regular Cleaning Select Move Head Also check… more »

##Skewing during cuts, here are a few things you can check: Material Alignment: Ensure the media is properly loaded and aligned before cutting. Misalignment can cause skewing. Tracking Settings: Summa cutters are known for precise tracking, but if the… more »

For the below issue follow these steps.. Go to Paper Settings on Main Screen Select Adjustments Button Select ImageBlur 1st (if happening on the 2nd side then select ImageBlur 2nd) Set to +2 more »

Cause Staple finisher main tray failure Resolution Adjust finisher centre stopper position, ie move it forward. see pics below Lift this unit up. Pull this unit towards you more »

Follow this, it would be good to use a calibrated ruler to do this adjustment if you don’t have one maybe use 2 or 3 different rulers to make sure you are measuring a consistent length. Be as precise as you can the machine will accept .1 to .9mm inputs… more »

If you are experiencing banding on the Epson carry out the following... Run a Nozzle Check: This will help you identify if any of the print head nozzles are clogged. If you find gaps in the nozzle check pattern, clean the print head nozzles Epson Link… more »

Cause Mottled print on black on dark solids Resolution Uncoated Fix more »

As per the image below turn the white cog so that the lower transfer roller moves up and all the way back down to its home position. more »

Cause High voltage unit/2 abnormality Resolution 1.) Ensure that the process adjustments for the paper tray that you are feeding from is reset back to default 2.) Check the connector on the dischage unit is tightly connected, tighten with a pliers. See… more »

Cause Motor abnormality Resolution Power off machine and leave off for 10 minutes, recycle power back on and if the fault persists then please call 01-5676000 and log a service call. more »

Open the main door as per image and then put your finger into the cut out as per the images below and flick the latch inside to open the tray more »

Problem "The engine section has kept driving continuously for a specified period of time without producing image or process patch" Solution Make sure there is no paper left in the machine, power off the printer and the RIP, leave off for 10… more »

Remove the 2 screws as shown in the pictures below more »

Change these settings from Tray you are printing from and then Process Adj/Expert Adj Lead Edge to +10 Second Transfer Pressure to Normal Feed Correction Level to -1 more »

From utilities button Select Administrator (01) System Settings (05) Expert Adjustment (07) Quality Adjustment (04) Custom Screen more »

Cause Toner drops onto sheets Resolution Remove the cleaning blade and check the corners of the spill sheet as per images below to make sure the sheet it not tucked in as per last image more »

The Tray Alignment feature shifts and rotates content on the page to correct misalignment problems caused by the imperfections of the paper tray. The correction produces even margins which are ideal for registration on duplex (2-sided) printing. In the… more »

Cause Colour registration sensor (C-4661 - Yellow, C-4662 Magenta, C-4663 - Cyan, C-4664 Black) Resolution Step 1. Step 2. Power the machine OFF from the main switch leaving the sub switch ON. Turn main power switch ON while pressing the Utility/Counter… more »

Make sure to give the capping station a really good clean, also soak the caps with some cleaning solution, see link below to video on our helpdesk showing how to clean…… more »

Click on the link to watch the video more »