Cause Motor abnormality Resolution Power off machine and leave off for 10 minutes, recycle power back on and if the fault persists then please call 01-5676000 and log a service call. more »

Open the main door as per image and then put your finger into the cut out as per the images below and flick the latch inside to open the tray more »

Problem "The engine section has kept driving continuously for a specified period of time without producing image or process patch" Solution Make sure there is no paper left in the machine, power off the printer and the RIP, leave off for 10… more »

Make sure that the IMS cover is clean, see image below. To move the head to the maintenance bay so that you can check do the following. Press the Maintenance button on the printer Go to Head Maintenance Go to Regular Cleaning Select Move Head Also check… more »

Remove the 2 screws as shown in the pictures below more »

Change these settings from Tray you are printing from and then Process Adj/Expert Adj Lead Edge to +10 Second Transfer Pressure to Normal Feed Correction Level to -1 more »

From utilities button Select Administrator (01) System Settings (05) Expert Adjustment (07) Quality Adjustment (04) Custom Screen more »

Cause Toner drops onto sheets Resolution Remove the cleaning blade and check the corners of the spill sheet as per images below to make sure the sheet it not tucked in as per last image more »

The Tray Alignment feature shifts and rotates content on the page to correct misalignment problems caused by the imperfections of the paper tray. The correction produces even margins which are ideal for registration on duplex (2-sided) printing. In the… more »

Cause Colour registration sensor (C-4661 - Yellow, C-4662 Magenta, C-4663 - Cyan, C-4664 Black) Resolution Step 1. Step 2. Power the machine OFF from the main switch leaving the sub switch ON. Turn main power switch ON while pressing the Utility/Counter… more »

Make sure to give the capping station a really good clean, also soak the caps with some cleaning solution, see link below to video on our helpdesk showing how to clean…… more »

Click on the link to watch the video more »

Issue The Controller Light Greyed Out but the RIP is working Resolution Reformat the Hard Disks from Service Mode more »

Cause If the RIP is stuck on AA or FF and on the printer screen the "Controller Button" is greyed out and in the bottom left hand corner it says "Controller Unconnected" Resolution You will need a USB drive capacity must be 8GB… more »

See images below showing how to remove the cover to replace the filters Power the machine OFF from the main switch leaving the sub switch ON. Turn main power switch ON while pressing the Utility/Counter key. Keep holding it till the comes up in Service… more »

You will need a cleaning cartridge for each colour Step1: Select Maintenace Button Step2: Scroll down to Other Maintenace and click OK Step3: Click OK on Head Washing Step4: Select the channels you want to wash Step5: Make sure you have a new Cleaning… more »

Go to Tray Settings Choose the tray that you are printing from Choose change settings A. Set the paper type to Fine B. Set the paper weight to 62-74g/m2 Select with the 'Process Adjustment' or 'Expert Adjustments' button Go to the next page and set the… more »

Booklet maker FS-612 Resolution Power off the machine Open the finisher and pull out the booklet maker Power the printer back on with the booklet maker out Once the machine is back up, push the booklet maker back in and close the finisher door more »

Click the link below more »