Problem "The engine section has kept driving continuously for a specified period of time without producing image or process patch" Solution Make sure there is no paper left in the machine, power off the printer and the RIP, leave off for 10… more »

Booklet maker FS-612 Resolution Power off the machine Open the finisher and pull out the booklet maker Power the printer back on with the booklet maker out Once the machine is back up, push the booklet maker back in and close the finisher door more »

Cause Image processing fault Resolution Power off the printer and the Fiery RIP. Remove the Fiery cable (thick cable between RIP and Printer) turn ends around and reconnect Restart the printer and the RIP. From the fiery server menu, clear the server to… more »

Cause Image processing fault Resolution Power off the printer and the Fiery RIP. Remove the Fiery cable (thick cable between RIP and Printer) turn ends around and reconnect Power the printer back on, while printer is powering up, lift the lid on the… more »

Cause Gamma correction abnormality, the drum potential sensor (5501/6501) TCR sensor (6000/7000) for yellow (C-2811), magenta (C-2812), cyan (C-2813) or black (C-2814) may have a film of toner dust on it affecting sensitivity Resolution Clean the drum… more »

Cause Fuser not set correctly Resolution Make sure that the fuser is set correctly and that the screw on the fuser is tightened into the frame of the machine. more »

Cause Fan Abnormality Resolution The cooling fan on the fuser has been disconnected, reconnect and restart. more »

The code indicates that the fuser is not turning for whatever reason...... As per the image below rotate the green wheel so that the fuser turns at least one full rotation more »

Cause Image processing fault Resolution Power off the printer and the Fiery RIP. Leave both off for 5 minutes, power the Fiery RIP back on Remove the Fiery Cable from the RIP/Printer as per image and turn connections around, reconnect Restart the RIP… more »

Cause TCR sensor fault (C-2411 - Yellow, C-2412 Magenta, C-2413 - Cyan, C-2414 Black) Resolution If value is 0 clean the connector on the back of the process unit as per the image below with a clean paintbrush.. Step 1. Power the machine OFF from the… more »

See the image showing the fuser separation claws, they might have a build up of toner on them or maybe one is not sitting correctly. Their job is to sit on the lower fusing roller so if proud they will catch the paper. more »

Cause Developer/toner mixture fault (C-2421 Yellow, C-2422 Magenta, C-2423 Cyan, C-2424 Black) Resolution Watch the video showing how to clear clogged toner in the toner hopper Run toner density revert... Power the machine OFF from the main switch… more »

Cause Colour registration Abnormality Resolution Step 1. Clean the eyes Step 2. Power the machine OFF from the main switch leaving the sub switch ON. Turn main power switch ON while pressing the Utility/Counter key. Keep holding it till the comes up in… more »

Cause Fuser high temp error. Resolution Power the machine OFF from the main switch leaving the sub switch ON. Turn main power switch ON while pressing the Utility/Counter key. Keep holding it till the comes up in Service mode. To reset a fuser… more »

Cause Toner Density Low (C-2451 - Yellow, C-2542 Magenta, C-2453 - Cyan, C-2454 Black) Resolution Step 1. Power the machine OFF from the main switch leaving the sub switch ON. Turn main power switch ON while pressing the Utility/Counter key. Keep… more »

The connectors under the lower transfer roller need to be tightened, use a pliers to tighten the connectors... Video shows how to lift up the lower transfer roller... more »

Cause Gamma correction abnormality Resolution Please look at the video link and then complete the steps below. Watch Video Here Then run toner density revert... Power the machine OFF from the main switch leaving the sub switch ON. Turn main power switch… more »

Cause Toner low density (C-2451 Yellow, C-2452 Magenta, C-2453 Cyan, C-2454 Black) Resolution Toner Density Revert more »

Cause Tray 1 failure C-0201 Tray 2 failure C-0202 Tray 3 failure C-0203 Tray 4 failure C-0204 Tray 5 failure C-0205 Resolution Check that no paper is caught between tray 1 and the entrance to the machine. If no paper is caught follow below to disable… more »

Cause Paper feed motor abnormality Resolution Make sure no paper is caught in the tray/trays. Recycle the power on the machine, if the error code reoccurs leave the tray open and feed from a different tray, call 01-5676000 to log a service call for the… more »

Cause Continuous error code J-7302 while printing booklets Solution Either some paper is stuck in the booklet maker or the entrance sensor has popped out of its housing. If there is no paper please view the video to see the location of the sensor and… more »

Cause Machine stops printing mid run and cuts out with code C-4840 Resolution Turn machine and RIP off, remove RIP cable and turn around and restart everything more »

Cause Colour registration adjustment failure Resolution Step 1. [image:34] Step 2. Toner Density Revert more »

Cause 1st transfer belt abnormality Resolution Clean contacts on back of transfer belt section. Clean process unit, run gamma auto adj and color registration adj. more »