Cause Image processing fault Resolution Power off the printer and the Fiery RIP. Remove the Fiery cable (thick cable between RIP and Printer) turn ends around and reconnect Restart the printer and the RIP. From the fiery server menu, clear the server to… more »
Cause Image processing fault Resolution Power off the printer and the Fiery RIP. Remove the Fiery cable (thick cable between RIP and Printer) turn ends around and reconnect Power the printer back on, while printer is powering up, lift the lid on the… more »
Cause Gamma correction abnormality, the drum potential sensor (5501/6501) TCR sensor (6000/7000) for yellow (C-2811), magenta (C-2812), cyan (C-2813) or black (C-2814) may have a film of toner dust on it affecting sensitivity Resolution Clean the drum… more »
Cause TCR sensor fault (C-2411 - Yellow, C-2412 Magenta, C-2413 - Cyan, C-2414 Black) Resolution If value is 0 clean the connector on the back of the process unit as per the image below with a clean paintbrush.. Step 1. Power the machine OFF from the… more »
Cause Developer/toner mixture fault (C-2421 Yellow, C-2422 Magenta, C-2423 Cyan, C-2424 Black) Resolution Watch the video showing how to clear clogged toner in the toner hopper Run toner density revert... Power the machine OFF from the main switch… more »
Cause Colour registration Abnormality Resolution Step 1. Clean the eyes Step 2. Power the machine OFF from the main switch leaving the sub switch ON. Turn main power switch ON while pressing the Utility/Counter key. Keep holding it till the comes up in… more »
Cause Toner Density Low (C-2451 - Yellow, C-2542 Magenta, C-2453 - Cyan, C-2454 Black) Resolution Step 1. Power the machine OFF from the main switch leaving the sub switch ON. Turn main power switch ON while pressing the Utility/Counter key. Keep… more »
# Cause The gate home sensor does not turn on # Resolution Remove paper stuck in the finisher 2. Also clean the entrance sensor as image... 3. Check that the tension spring is in place as per the below image... more »
The connectors under the lower transfer roller need to be tightened, use a pliers to tighten the connectors... Video shows how to lift up the lower transfer roller... more »
Cause Tray 1 failure C-0201 Tray 2 failure C-0202 Tray 3 failure C-0203 Tray 4 failure C-0204 Tray 5 failure C-0205 Resolution Check that no paper is caught between tray 1 and the entrance to the machine. If no paper is caught follow below to disable… more »
Cause Continuous error code J-7302 while printing booklets Solution Either some paper is stuck in the booklet maker or the entrance sensor has popped out of its housing. If there is no paper please view the video to see the location of the sensor and… more »
Cause Machine stops printing mid run and cuts out with code C-4840 Resolution Turn machine and RIP off, remove RIP cable and turn around and restart everything more »
