helpdesk

Issue The Controller Light Greyed Out but the RIP is working Resolution Reformat the Hard Disks from Service Mode more »

Cause If the RIP is stuck on AA or FF and on the printer screen the "Controller Button" is greyed out and in the bottom left hand corner it says "Controller Unconnected" Resolution You will need a USB drive capacity must be 8GB… more »

See images below showing how to remove the cover to replace the filters Power the machine OFF from the main switch leaving the sub switch ON. Turn main power switch ON while pressing the Utility/Counter key. Keep holding it till the comes up in Service… more »

You will need a cleaning cartridge for each colour Step1: Select Maintenace Button Step2: Scroll down to Other Maintenace and click OK Step3: Click OK on Head Washing Step4: Select the channels you want to wash Step5: Make sure you have a new Cleaning… more »

Go to Tray Settings Choose the tray that you are printing from Choose change settings A. Set the paper type to Fine B. Set the paper weight to 62-74g/m2 Select with the 'Process Adjustment' or 'Expert Adjustments' button Go to the next page and set the… more »

Booklet maker FS-612 Resolution Power off the machine Open the finisher and pull out the booklet maker Power the printer back on with the booklet maker out Once the machine is back up, push the booklet maker back in and close the finisher door more »

Click the link below more »

Cause Image processing fault Resolution Power off the printer and the Fiery RIP. Remove the Fiery cable (thick cable between RIP and Printer) turn ends around and reconnect Restart the printer and the RIP. From the fiery server menu, clear the server to… more »

Cause Image processing fault Resolution Power off the printer and the Fiery RIP. Remove the Fiery cable (thick cable between RIP and Printer) turn ends around and reconnect Power the printer back on, while printer is powering up, lift the lid on the… more »

For Onyx version 22.5.1 Patches for Summa more »

OPUS Calibration more »

This is a counter and can be cleared by following the procedure below... To Grease the parts using the kit, see this link and instructions below... Applying Carriage Rod Grease Select the maintenance button Scroll down to Other Maintenance Select Grease… more »

Intermediate transfer belt wrap abnormality Cause: When J-3102 or J-3104 occurs, the fusing loop sensor (PS23) never becomes active within the detection period. Resolution Make sure no paper is stuck in the top part of the fuser. This is to prevent… more »

Power the machine OFF from the main switch leaving the sub switch ON. Turn main power switch ON while pressing the Utility/Counter key. Keep holding it till the comes up in Service mode. Select no 11 Select no. 2 Test Pattern Output Mode Set test… more »

Select adjustments at the bottom of the printer screen Select Execute Adjust Operation Select Gamma Automatic Adj. Color Regist. Auto Adj. Toner Refresh Mode Belt Refresh Mode more »

Go to Tray Settings Choose the tray that you are printing from Choose change settings Select with the 'Process Adjustment' or 'Expert Adjustments' button Select the 'Reset' button on the right and confirm Exit back out to print screen more »

Cause Gamma correction abnormality, the drum potential sensor (5501/6501) TCR sensor (6000/7000) for yellow (C-2811), magenta (C-2812), cyan (C-2813) or black (C-2814) may have a film of toner dust on it affecting sensitivity Resolution Clean the drum… more »

Cause Fuser not set correctly Resolution Make sure that the fuser is set correctly and that the screw on the fuser is tightened into the frame of the machine. more »