helpdesk

Step 1. Step 2. Power the machine OFF from the main switch leaving the sub switch ON. Turn main power switch ON while pressing the Utility/Counter key. Keep holding it till the comes up in Service mode. -02 process adjustment -02 drum peculiarity -06… more »

Power the machine OFF from the main switch leaving the sub switch ON. Turn main power switch ON while pressing the Utility/Counter key. Keep holding it till the comes up in Service mode. 04 - Counter / Data 03 - Parts Counter 01 - Special Parts 03 -… more »

Check Supplies Select Menu Select Configuration Select Supplies Life Use the down arrow to highlight the item - select OK Repeat for other items more »

The connectors under the lower transfer roller need to be tightened, use a pliers to tighten the connectors... Video shows how to lift up the lower transfer roller... more »

Remove Side Covers Remove Lid https://youtu.be/Br_4GoHcGhA more »

To turn off the ISC sensors set DIPSW 24-2 to on. more »

Cause Main body: Motor abnormality Resolution Rotate the bottom fusing roller either by turning the circular handle or remove the back cover and turn the motor by hand. more »

Cause Gamma correction abnormality Resolution Please look at the video link and then complete the steps below. Watch Video Here Then run toner density revert... Power the machine OFF from the main switch leaving the sub switch ON. Turn main power switch… more »

Getting background on the printed sheets From the Menu, go down to Print Adjust Select BG Adjust Choose the colour of the background and bring the setting to -3 From the Menu, go down to Calibration Select Auto BG Adjust Mode and set to -1 (Displayed if… more »

From utilities Select Administrator (01) System Settings (05) Expert Adjustment (07) Quality Adjustment (04) Stabilization Adj. Setting more »

Cause Toner low density (C-2451 Yellow, C-2452 Magenta, C-2453 Cyan, C-2454 Black) Resolution Toner Density Revert more »

Cause Tray 1 failure C-0201 Tray 2 failure C-0202 Tray 3 failure C-0203 Tray 4 failure C-0204 Tray 5 failure C-0205 Resolution Check that no paper is caught between tray 1 and the entrance to the machine. If no paper is caught follow below to disable… more »

Cause Paper feed motor abnormality Resolution Make sure no paper is caught in the tray/trays. Recycle the power on the machine, if the error code reoccurs leave the tray open and feed from a different tray, call 01-5676000 to log a service call for the… more »