helpdesk

You will need to change the following settings, when the printer has difficulties recognising media when printing transparent media or greyback material toggle between ON and OFF to correct the problem as below. Choose the Menu button on the printer and… more »

Select the Menu Button Scroll down to Customize Settings Choose the Paper Profile that you want to delete Scroll down and select Restore Media and select Yes more »

To preform an Easy Media Setup please follow these steps below... Select Media Button Select Easy Media Setup Select Media Select Yes Select OK Select Media Type Select OK more »

Trobleshooting more »

Click on the file below for instructions... Solid Fix more »

Click on the file below for instructions. Screen Fix more »

To increase or decrease the machine stabilization settings... Select the Utility key Administrator settings (01) System Settings (05) Expert Settings (07) Quality Settings (04) Stabilization settings For improved colour consistency increase the maximum… more »

Adding tape to the blower on the opposite side to the envelope flap can help with skewing, see image... more »

Choose Paper Tray you are printing from Go to Process Adjust or Expert Adjust Set as per image... more »

If you are getting jamming or your paper is coming out of the printer damaged check the separation claws as per the image, they can get a build up of toner underneath you can scrape it off with your finger. Otherwise these will be sitting up on the… more »

From the Adjustments button at the bottom of the screen... Select Quality Adustment Select 02 Density Balace Auto Adj. Select the Output Chart button to print out the chart and then follow the steps on screen more »

Follow these steps... Step 2 - Choose the tray that you want to align Step 3 - Choose Scan Measure Tab Step 4 - Output the background sheet - THIS MUST BE PRINTED ONTO A3 SIZE PAPER Step 5 - Output the adjustment chart - FROM THE TRAY THAT YOU ARE… more »

Resolution Change DIPSW 46-2 to 1 Power the machine OFF from the main switch leaving the sub switch ON. Turn main power switch ON while pressing the Utility/Counter key. Keep holding it till the comes up in Service mode. a. System Settings b. Software… more »

See images of holding plate and the two screws to remove to take the plate off. more »

Solution Check the connectors on the fuser as per this image. more »

Fault Motor abnormality Resolution To clear C-3102 on the 1060/2060/3070 you need turn fuser using the M5 as below, clockwise so that the bottom lower roller turns one full rotation and then power the machine back on. more »

Resolution As per the image below please make sure that the cover is securely closed and screwed in. There is a sensor behind the cover and if it is loose then it can cause C-4726 more »

Cause Fan Abnormality Resolution The cooling fan on the fuser has been disconnected, reconnect and restart. more »

The code indicates that the fuser is not turning for whatever reason...... As per the image below rotate the green wheel so that the fuser turns at least one full rotation more »

Cause Image processing fault Resolution Power off the printer and the Fiery RIP. Leave both off for 5 minutes, power the Fiery RIP back on Remove the Fiery Cable from the RIP/Printer as per image and turn connections around, reconnect Restart the RIP… more »

Cause TCR sensor fault (C-2411 - Yellow, C-2412 Magenta, C-2413 - Cyan, C-2414 Black) Resolution If value is 0 clean the connector on the back of the process unit as per the image below with a clean paintbrush.. Step 1. Power the machine OFF from the… more »

See the image showing the fuser separation claws, they might have a build up of toner on them or maybe one is not sitting correctly. Their job is to sit on the lower fusing roller so if proud they will catch the paper. more »

25 sheets: 50 g/m2 to 61 g/m2 20 sheets: 62 g/m2 to 80 g/m2 16 sheets: 81 g/m2 to 91 g/m2 5 sheets: 92 g/m2 to 216 g/m2 Paper weight of 217 g/m2 / Bond or more is only available for cover sheets, and a sheet is counted as 5 sheets. more »