helpdesk

Cause Toner low density (C-2451 Yellow, C-2452 Magenta, C-2453 Cyan, C-2454 Black) Resolution Toner Density Revert more »

Cause Tray 1 failure C-0201 Tray 2 failure C-0202 Tray 3 failure C-0203 Tray 4 failure C-0204 Tray 5 failure C-0205 Resolution Check that no paper is caught between tray 1 and the entrance to the machine. If no paper is caught follow below to disable… more »

Cause Paper feed motor abnormality Resolution Make sure no paper is caught in the tray/trays. Recycle the power on the machine, if the error code reoccurs leave the tray open and feed from a different tray, call 01-5676000 to log a service call for the… more »

Cause Continuous error code J-7302 while printing booklets Solution Either some paper is stuck in the booklet maker or the entrance sensor has popped out of its housing. If there is no paper please view the video to see the location of the sensor and… more »

Cause LED head fault detected Resolution Clean heads and reboot the printer Refer to the video more »

Cause Machine stops printing mid run and cuts out with code C-4840 Resolution Turn machine and RIP off, remove RIP cable and turn around and restart everything more »

Cause Colour registration adjustment failure Resolution Step 1. [image:34] Step 2. Toner Density Revert more »

Cause Colour regustration sensor (C-4631 - Yellow, C-4632 Magenta, C-4633 - Cyan, C-4634 Black) Resolution more »

Cause 1st transfer belt abnormality Resolution Clean contacts on back of transfer belt section. Clean process unit, run gamma auto adj and color registration adj. more »

Click on the PDF link below... [file:29] more »

Reset the count and then watch the video to see how to change the filter. Power the machine OFF from the main switch leaving the sub switch ON. Turn main power switch ON while pressing the Utility/Counter key. Keep holding it till the comes up in… more »

Cause Drum motor abnormality Resolution First power off the printer, leave the machine off for 10 minutes, power back on. If problem persists turn main power switch ON while pressing the Utility/Counter key. Keep holding it till the Service Menu… more »